FAQ's

What areas does Sushiya Online deliver?
Sushiya Online delivers all over Delhi/NCR/Mumbai/Jaipur

When is Sushiya Online open?
Sushiya Online is open from 10:30 am -11:00 pm every day.

Can I order by phone?
Yes, you can order by phone. We would prefer if you used our website since it is faster and more efficient.
 
How do I place an order on Sushiya Online?
You can place a phone order by calling +91-9312444086 or place the order online at www.sushiya.in

Can I make advance orders?
Yes, you can place your orders up to 7 days in advance. Simply mention the time and date in the comments box upon checkout.
 
How much does delivery cost?
We charge Rs 50 for delivery in South & East Delhi,  Rs 100 for Central Delhi, Rs 150 for  North Delhi & Rs 200 for West Delhi and  Rs 50 - Rs 100 in Gurugram with a minimum order of Rs 500.

How do I pay for my order?
Payments can be made online by Visa, Debit Card, Paytm or COD. 
We do not accept personal checks.

Will the delivery person have change? 
The delivery person will not have change over Rs 500. We would appreciate if the appropriate amount is paid to him for COD's.

How do I cancel my order?
Cancellations can be made by calling +91-9312444086.  Please note, any cancellations 25 minutes after an order has been placed cannot be processed. 

My order hasn’t arrived yet. When will I get my order?
Due to the high numbers of orders we get, we cannot always guarantee a precise time of delivery. Our delivery person sometimes may reach you early or late than the estimated time given depending on your location, traffic and how busy a day it is. If you're concerned for any reason about your order, however, we would urge you to contact
+91- 9312444086 with your Order ID Number and let one of our friendly staff members help you with the delivery status.

My order wasn't correct. What can you do to help?
Though rare, mistakes can sometimes happen; items can be left out of orders by mistake, or the wrong item may end up with you due to human error. We are always apologetic if this happens.
As we aim to offer one-hundred percent customer satisfaction & make things right
please simply get in touch with us either via a phone call +91-9312444086, or via our customer service team at order@sushiya.in and we'll do whatever we can to make sure that you are absolutely satisfied!
 
I had a bad experience with you. How can I register a concern?
We understand that sometimes bad experiences may happen, and we're always very sorry to see that our customers may not have enjoyed their experience with our services as much as we'd hope. In these rare cases, please get in touch with our customer service team at admin@tomato-os.com and let us know about the concerns so that we might be able to offer some clarity to the situation, and possibly even compensation for their possible disappointment and we will do whatever we can to make sure we remain your number-one choice for fresh, affordable sushi.